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SESSION FIVE: Managing Conflict
Instructor: Regina Rabenhorst
This course provides participants with an understanding of their own strengths, weaknesses and beliefs around conflict resolution and the techniques to effectively resolve conflict and maintain relationships. Topics include understanding conflict styles, position versus interests, and the importance of surfacing conflict. Participants will apply their skills in the course.
Course Objectives
· Explain the strategies for dealing with conflict
· Explain the difference between position and interest in a conflict
· Describe the techniques to collaborate to resolve conflict
· Describe the techniques to manage emotions during conflict
Date and Time
Tuesday Oct 15, 2024
1:00 PM - 5:00 PM EDT
Location
Training & Development Solutions by Howard Community College Maryland Innovation Center 6751 Columbia Gateway Drive Columbia, Maryland 21046
Fees/Admission
Individual Session: $125
Event Cancellation Policy: Cancellations must be received 48 hours before the event to receive a refund. Tickets are available at the door as space accommodates, with FULL payment upon arrival. Walk-in ticket pricing is adjusted to reflect venue and industry demands. If the Howard County Government offices are closed due to inclement weather, HCCC events will be canceled and rescheduled at a later date. Otherwise, events will take place as scheduled. Please add this email to your safe senders list to ensure you receive any event updates.
Contact Information
Rikia Ceasar, Senior Events Manager
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